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Adobe Acrobat Reader ver. 21.09.00

New Here ,
Sep 22, 2021 Sep 22, 2021

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I updated Adobe Acrobat Reader to ver. 21.09.00

I can not open attached file in iPad 7 gen. IOS 14.8.

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General troubleshooting

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Sep 23, 2021 Sep 23, 2021

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Hi @Miloš0D45 

 

Hope you are doing well.

 

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?
  3. Are you getting any error if yes could you please share the screenshot?
  4. Is the issue is with only this file or any file created in previous version is not opening?
  5. Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about 

 

Try with different files and let us know the behaviour. If all the other files from previous version are working, then this is a file specific issue. In that case you can try below given steps:

  1. Download the PDF file once again
  2. Recreate the PDF document
  3. Install the latest version of Adobe Acrobat/Adobe Reader
  4. Ensure that your have created the document correctly if it was created in InDesign or Illustrator (InDesign or Illustrator for Mac)

 

For more help refer to:  https://www.adobe.com/devnet-docs/acrobat/android/en/

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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New Here ,
Sep 24, 2021 Sep 24, 2021

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1. I have iPad 7 th gen. Ios 14.8
2. Ver. 21.09.00

3. no

4. a couple of files. Many files are ok. 
5. no

see attached screenshots

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New Here ,
Sep 25, 2021 Sep 25, 2021

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Ver. 21.09.01 fixed it. 
It's ok now and view is correct. 
thanks 

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New Here ,
Sep 25, 2021 Sep 25, 2021

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21.09.01 (20210922.182534) is correct 

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Sep 27, 2021 Sep 27, 2021

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Hi @Miloš0D45 

 

Thankyou for confirming. Happy to help.

 

Regards

Ria [edited]

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