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Participant
November 5, 2021
Answered

Adobe Acrobat useage on US Government Forms

  • November 5, 2021
  • 2 replies
  • 1539 views

I just downloaded Adobe Acrobat-Version 21.10.00.  I am trying to download a document from the US Government-Customs related to a Declaration known as Form 6059B.  When I select the form, I receive an immediate "pop-up" stating that Adobe Version 8 or higher is required.  I am using a 5th Generation iPad.  I signed up for the Premium Version of Adobe Acrobat.  When I select the government form, should it not immediately open the document in Adobe?  What am I doing wrong?  Your assistance is appreciated!  Mike

This topic has been closed for replies.
Correct answer Bernd Alheit

Acrobat Reader on iOS or Android doesn't supports XFA forms!

2 replies

jane-e
Community Expert
Community Expert
November 6, 2021

Hi @mkc28copper 

 

I just tried it on my iPad and it does not work here either. I have Adobe Acrobat Pro on my computer, so my iPad version includes the extra services beyond the free Reader. I can open most government forms on my iPad.

 

 

 

I then clicked the button in the upper right and choose Acrobat:

 

 

...which yield this error message. It's something at their end.

 

 

Jane

 

Participant
November 7, 2021
Thank you Jane

Sent from Mike
jane-e
Community Expert
Community Expert
November 7, 2021

You're welcome, Mike 😊

 

~ Jane

 

Bernd Alheit
Community Expert
Community Expert
November 5, 2021

Open the form in Acrobat Reader on Windows or Mac. 

Participant
November 5, 2021

Thank you. I don't understand why it wouldn't open on my iPad that also uses the iOS processor and the app was downloaded as required???  Have a great day!

Bernd Alheit
Community Expert
Community Expert
November 6, 2021

Mac doesn't use iOS.