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Adobe Cloud Storage access

New Here ,
Jul 22, 2024 Jul 22, 2024

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I'm having issues accessing my cloud storage across all devices logged in to Adobe, is there a global issue? Desktop app doesn't seem to be signed in, but actually is. Cloud storage asks me to sign in, but I am. 

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Crash or freeze , iOS , Security or signature

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Adobe Employee ,
Jul 22, 2024 Jul 22, 2024

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Hi @Rob387366873aab

 

I hope you’re doing well. Thank you for reaching out and sharing your concern with us.

 

I understand how frustrating this issue can be. Please know that our team is actively working on resolving it. In the meantime, could you try logging out and then logging back into the document cloud after a little while to see if that helps?

 

I will make sure to keep you updated on our progress.

 

Thank you so much for your patience and understanding.

 

~Amal

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Adobe Employee ,
Jul 22, 2024 Jul 22, 2024

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Hi there,

 

I hope this message finds you well.

 

Could you please try logging into the Adobe Document Cloud by following this link? We’d appreciate it if you could let us know if everything is functioning as expected.

 

Thank you!

~Amal

Regards
Amal

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New Here ,
Jul 22, 2024 Jul 22, 2024

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Hi Amal,

It all seems to be working fine now, thank you for resolving this issue. 

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Adobe Employee ,
Jul 24, 2024 Jul 24, 2024

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Hi there

 

We are glad to hear that. Feel free to contact us for any assistance required in the future.

 

We are happy to help.

 

~Amal

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