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1

Adobe is converting Word to pdf

Community Beginner ,
Sep 08, 2023 Sep 08, 2023

My Word files are automatically converted into pdf files. Sometimes I want just the Word file. How can I change it?

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Android
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Community Expert ,
Sep 08, 2023 Sep 08, 2023

@Terrie321583370np2 

 

Are you using

  • Adobe Acrobat Pro or
  • Adobe Acrobat Reader for Desktop or
  • Adobe Acrobat Reader for Mobile or
  • Adobe Acrobat Reader for Mobile (Beta)?

 

Can you send one of the PDFs for us to examine? Either use the Insert Image button in a Reply window or send me a PM. I'd like to look at the Document Properties > Description and am not concerned with the actual content.

 

Jane

 

 

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

See if this works. Thanks for your help.

Terrie Santamaria

 

 

[email and phone removed for your protection]

 

 

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

 @Terrie321583370np2 

 

Hi Terrie

 

The forum software strips attachments sent by email and it did not come through.

 

Either use the Insert Image button (sun and mountain) in a Reply window or send me a PM (click my avatar).

 

Please answer this question: are you using

  • Adobe Acrobat Pro or
  • Adobe Acrobat Reader for Desktop or
  • Adobe Acrobat Reader for Mobile or
  • Adobe Acrobat Reader for Mobile (Beta)?

 

Jane

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

I'm on a cell phone (Acrobat Pro) and don't see either option you describe.

Terrie Santamaria

 

[email and phone removed — second time]

 

 

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

@Terrie321583370np2 

 

You have given almost no information that we can use to assist you.

  • Acrobat Pro is only on desktop, not cell phones. What version do you have?
  • Is Microsoft Word on your phone or your desktop? What is the OS?
  • How are you saving your Word files?
  • You need to give us a sample of a Word document that got converted to PDF so we can inspect the properties. Where are these files? On your cell or on your computer?

 

 

Please stop including your phone and email. Spammers will pick them up from the forum and start spamming you.

 

Jane

 

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Adobe Employee ,
Sep 13, 2023 Sep 13, 2023
LATEST

Hi @Terrie321583370np2,

 

Hope you are doing well. Thank you for writing in!

 

As @jane-e already mentioned, there is no information or details to comment upon.

I am adding my comments purely on assumptions based on your chosen board and the tag used.

 

From the looks of it, you might have changed the default viewer for Word files to Acrobat Reader Mobile, which converts those files to PDF (but that, too, shall ask for a confirmation on launch)

 

You might want to try the steps mentioned here to remove/clear default applications on Android: Set or clear default apps - Pixel Phone Help

 

Hoping this helps.

 

-Souvik

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