Adobe keeps stopping on my Samsung tablet

[jimab]

Any suggestions?

[kglad]

adobe what?

stops what?

[jimab]

Adobe Acrobat. I cannot load the creative cloud application 

[kglad]

<moved>

[jimab]

Keep getting the following 

[Amal.]

Hi @jimab

I hope you're doing well, and thank you for bringing this issue to our attention.

To assist you better, could you please provide the following details:

1. Device Information: Make and model of the device you're using.
2. Operating System Version: The version of the OS running on your device.
3. Acrobat Reader Mobile Version: You can find this by tapping on the profile icon within the app, then selecting “About Adobe Acrobat.”
4. Pending Updates: Please check if there are any updates for the app by visiting the Google Play Store or Samsung Store. If any updates are available, kindly install them and reboot your device.

What is the workflow/steps you are doing? a short video recording demonstrating the steps leading up to the issue would be extremely helpful in diagnosing the problem.

Once we have these details, we’ll be able to further investigate and work on a resolution.

Thank you for your cooperation and patience.

~Amal

[jimab]

Make and model is Galaxy Tab S2,  model is SM-T813

Running Android versio  7.0

Acrobat app quits before i can get information I  think you are requesting.

[Amal.]

Hi there,

Thanks for sharing the details, we have raised a ticket with the engineering team for review. We will share the update as soon as we get any information.

Thanks for your time and patience.

~Amal

[Amal.]

Hi @jimab 

Our engineering team is actively working on this issue, could you please verify the version of the Acrobat Reader mobile app you are using and experiencing this issue with?

~Amal

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Nancy OShea]

Adobe apps for Samsung are available from the Galaxy Store below.

https://www.samsung.com/us/apps/galaxy-store/adobe-creative-cloud-for-samsung/

[Amal.]

Hi there,

To resolve the crash issue you’re experiencing, please follow these steps:

1. Update the Application:

   • Go to the Play Store on your device.
   • Search for the application and select it from the results.
   • Tap on the Update button to download and install version 24.9.4.35580.

2. Reboot Your Device:

   • After the update is complete, please restart your device to ensure all changes take effect.
     
     

Once you’ve completed these steps, check to see if the crash issue persists.

If you encounter any difficulties or need further assistance, please don’t hesitate to reach out to us. We’re here to help.

~Amal