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New Participant
September 15, 2024
Question

Adobe keeps stopping on my Samsung tablet

  • September 15, 2024
  • 4 replies
  • 1828 views

Any suggestions?

    This topic has been closed for replies.

    4 replies

    Amal.
    Community Manager
    Community Manager
    October 21, 2024

    Hi there,

    To resolve the crash issue you’re experiencing, please follow these steps:

    1. Update the Application:

      • Go to the Play Store on your device.
      • Search for the application and select it from the results.
      • Tap on the Update button to download and install version 24.9.4.35580.
    2. Reboot Your Device:

      • After the update is complete, please restart your device to ensure all changes take effect.

    Once you’ve completed these steps, check to see if the crash issue persists.

    If you encounter any difficulties or need further assistance, please don’t hesitate to reach out to us. We’re here to help.

     

    ~Amal

    Nancy OShea
    Community Expert
    September 15, 2024

    Adobe apps for Samsung are available from the Galaxy Store below.

    https://www.samsung.com/us/apps/galaxy-store/adobe-creative-cloud-for-samsung/

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    September 15, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    September 15, 2024

    adobe what?

    stops what?

    jimabAuthor
    New Participant
    September 23, 2024

    Adobe Acrobat. I cannot load the creative cloud application 

    kglad
    Community Expert
    September 23, 2024

    <moved>