I purchased the Adobe Premium annual plan, via the app on my IPad, in September and cannot open it. I continue to be asked if I want to purchase but when I do, it says that it has already been purchased. When I press ok, my screen locks up with a spinning circle. I have tried to restore purchases, sign out, delete and reload app to no avail. PLEASE HELP!
I hope you are doing well. I am sorry for the trouble.
I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.
If the application is unable to identify the subscription, you may try a few steps below:
1. Logout from Acrobat Reader Mobile;
2. Restart the device;
3. Log in back to the device.
If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Also, you might want to check if you are logged in using Apple ID and not Google.
Let me know if this help.
Thank you for your response,
I have 3 email accounts, al of which I've tried with no luck. No matter what I try, it still tells me that I have a subscription but that it's registered under a different account. I've now had the subscription for months and cannot use it. It's extremely frustrating and has been a waste of money so far. Please help!!!