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Adobe Premium subscription is not registering

New Here ,
Apr 12, 2023 Apr 12, 2023

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I purchased the Adobe Premium annual plan, via the app on my IPad, in September and cannot open it.  I continue to be asked if I want to purchase but when I do, it says that it has already been purchased.  When I press ok, my screen locks up with a spinning circle.  I have tried to restore purchases, sign out, delete and reload app to no avail.  PLEASE HELP!ECEE033A-81E4-441A-87FF-0675EE31B78B.jpeg

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Adobe Employee ,
Apr 16, 2023 Apr 16, 2023

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Hi @Rebecca29373024wo3h,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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New Here ,
May 31, 2023 May 31, 2023

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Thank you for your response,

 

I have 3 email accounts, al of which I've tried with no luck.  No matter what I try, it still tells me that I have a subscription but that it's registered under a different account.  I've now had the subscription for months and cannot use it.  It's extremely frustrating and has been a waste of money so far.  Please help!!!

 

Rebecca

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