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JasonG100
JasonG100
Participant
October 9, 2018
Answered

Adobe Reader 18.09.14 unable to find attachments within a PDF

  • October 9, 2018
  • 5 replies
  • 11024 views

I have a secure pdf file that has 2 attachments.  When I open this file on my desktop's acrobat reader, I am able to view both attachments.

(In the desktop Reader, there is an Attachments Panel that lists both attachments)

However, when I open this file on my iOS acrobat reader, the application does not find either attachment

(In the IOS Reader, I click on the ... in the upper right hand corner and choose attachments.  The application displays a window with the title "Attachments" that says "No files in this location")

Is this a known issue or limitation with Adobe Reader on this IOS?

Thanks,

Jason G

This topic has been closed for replies.
Correct answer MobileDeveloperCK

Hi all,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

We apologize for the inconvenience caused.

5 replies

M
Community Manager
MobileDeveloperCKCommunity ManagerCorrect answer
Community Manager
November 12, 2018

Hi all,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

We apologize for the inconvenience caused.

anneh47755849
anneh47755849
Participant
October 29, 2018

Same problem here. I need to access attachments to my encrypted PDFs on a regular basis for work on mobile devices. Not acceptable or possible to have to use my Mac every time.

Any progress on a solution - or even a timescale?

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 31, 2018

Hi All,

We have recently released an update version 18.10.02 for iOS application.

Please update the application and check if you can find the attachments in the PDF.

Check if you can open those attachments.

Let us know your feedback.

Regards,

Meenakshi

M
markusm73
Participating Frequently
October 31, 2018

Hi,

the problem still exists, no attachments are shown.... If you like, you could contact me, then I can send you an example file.

Regards,

Markus

M
Community Manager
MobileDeveloperCKCommunity Manager
Community Manager
October 27, 2018

Hi all,

Sorry for the inconvenience caused.

We are currently working on a fix for the problem and will let you know when we have a new release containing the fix.

Thank you for your patience.

M
markusm73
Participating Frequently
October 26, 2018

Any solution? Same problem here and it is getting a big problem, because I use encrypted PDF many times!

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
October 9, 2018

Remove the security of the file and try again.

JasonG100
JasonG100Author
Participant
October 9, 2018

I don't feel like this is the right direction (the document is meant to be encrypted) but I am willing to give it a try..

How do I remove security in Adobe Reader for iOS?

JasonG100
JasonG100Author
Participant
October 10, 2018

The reason for this can be the security of the PDF file.


Generically, I don't see any reason why a secure PDF cannot have attachments.

More specifically, this file works with security in Adobe Reader - Windows and Adobe Reader - Android so I don't think this is the case.

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