Skip to main content
K
Kanhai5C10
Participant
August 27, 2021
Question

Adobe reader crashes after opening big files in ipad air 4

  • August 27, 2021
  • 1 reply
  • 1237 views

Routinely adobe reader working very smoothly but occasionally when i opened pdf more than 150 mb size book, it crashes and i need to restart ipad air 4 to open that file again. Any solution?

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
September 17, 2021

Hi @Kanhai5C10 

 

Hope you are doing well.

Sorry for the delayed response. As per the issue description that the application crashes with files more than 150Mb files. Would you mind sharing few details to understand the issue better?

1. Version of iOS?

2. Acrobat Reader version?

 

Kindly update the application to the latest version and check if the issue persists.

 

Thanks,

Harsh

E
Essam34823977lcwp
Participating Frequently
October 14, 2024

Same issue i faced on my iPad Pro 13-inch (M4) ver. 18.0.1

Please solve it 

E
Essam34823977lcwp
Participating Frequently
October 24, 2024

Hi @Essam34823977lcwp

 

Thank you for reaching out to us. To help us investigate the issue thoroughly, could you kindly share the PDF file that is causing the problem? This will allow us to replicate the issue on our end.

Additionally, from the video recording you've provided, it seems that the app crash itself is not visible. To help us understand the issue better, could you please record and share a more detailed video? Specifically, we’d like to see the steps you are following leading up to the crash and any error messages or unexpected behavior that occurs.

Your assistance in providing these details will greatly help us in diagnosing and resolving the problem.

 

~Amal


The file is confidential. I can't share with you

The issue is clear and i explain everything to you.

If can be use the MS team or other tools to be reflected the issue clearly.


BR.
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices