Copy link to clipboard
Copied
Routinely adobe reader working very smoothly but occasionally when i opened pdf more than 150 mb size book, it crashes and i need to restart ipad air 4 to open that file again. Any solution?
Copy link to clipboard
Copied
Hi @Kanhai5C10
Hope you are doing well.
Sorry for the delayed response. As per the issue description that the application crashes with files more than 150Mb files. Would you mind sharing few details to understand the issue better?
1. Version of iOS?
2. Acrobat Reader version?
Kindly update the application to the latest version and check if the issue persists.
Thanks,
Harsh
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Same issue i faced on my iPad Pro 13-inch (M4) ver. 18.0.1
Please solve it
Copy link to clipboard
Copied
I hope you're doing well, and thank you for reaching out to us regarding the issue you're facing.
To better assist you, could you please clarify if the problem occurs with a specific PDF file or if it affects all PDFs on your device? If you haven’t done so already, kindly try opening a different PDF file to see if the issue persists. This will help us narrow down the cause.
Additionally, it would be helpful to know the version of the Adobe Acrobat Reader mobile app you are currently using. You can find the version by following these steps:
For a more in-depth investigation, could you also share a short video recording that demonstrates the steps you are taking when the app crashes? This will help us better understand the issue and expedite our troubleshooting process.
Looking forward to your response.
~Amal
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Thank you for reaching out to us. To help us investigate the issue thoroughly, could you kindly share the PDF file that is causing the problem? This will allow us to replicate the issue on our end.
Additionally, from the video recording you've provided, it seems that the app crash itself is not visible. To help us understand the issue better, could you please record and share a more detailed video? Specifically, we’d like to see the steps you are following leading up to the crash and any error messages or unexpected behavior that occurs.
Your assistance in providing these details will greatly help us in diagnosing and resolving the problem.
~Amal
Copy link to clipboard
Copied
The file is confidential. I can't share with you
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi there
Could you kindly share the PDF file via a private message? You can initiate the private message by clicking on the envelope icon located at the top right corner of the page. Additionally, it would be greatly appreciated if you could also provide a detailed video recording to help us better understand the issue.
~Amal
Copy link to clipboard
Copied
Same issue i faced on my iPad Pro 13-inch (M4) ver. 18.0.1
Please solve it
Find more inspiration, events, and resources on the new Adobe Community
Explore Now