Adobe reader crashes after opening big files in ipad air 4

[Kanhai5C10]

Routinely adobe reader working very smoothly but occasionally when i opened pdf more than 150 mb size book, it crashes and i need to restart ipad air 4 to open that file again. Any solution?

[Harsh Vardhan Pareek]

Hi @Kanhai5C10 

Hope you are doing well.

Sorry for the delayed response. As per the issue description that the application crashes with files more than 150Mb files. Would you mind sharing few details to understand the issue better?

1. Version of iOS?

2. Acrobat Reader version?

Kindly update the application to the latest version and check if the issue persists.

Thanks,

Harsh

[Kanhai5C10]

1. Version of iOS? - Ipad Air 4 - IOS 14.7.1 (Latest version)

2. Acrobat Reader version? 21.08.01 (Latest)

File crashes occasionally not every time. But once crashed i am not
able to open any pdf file and i have to restart Ipad to open the file.


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DR KANHAI LALANI
DM CARDIOLOGY(REGISTRAR)

[Essam34823977lcwp]

Same issue i faced on my iPad Pro 13-inch (M4) ver. 18.0.1

Please solve it 

[Amal.]

Hi @Essam34823977lcwp

I hope you're doing well, and thank you for reaching out to us regarding the issue you're facing.

To better assist you, could you please clarify if the problem occurs with a specific PDF file or if it affects all PDFs on your device? If you haven’t done so already, kindly try opening a different PDF file to see if the issue persists. This will help us narrow down the cause.

Additionally, it would be helpful to know the version of the Adobe Acrobat Reader mobile app you are currently using. You can find the version by following these steps:

1. Tap on the profile icon (located in the top-right corner).
2. Select “About Adobe Acrobat” from the menu that appears. Please provide the version number mentioned there.

For a more in-depth investigation, could you also share a short video recording that demonstrates the steps you are taking when the app crashes? This will help us better understand the issue and expedite our troubleshooting process.

Looking forward to your response.

~Amal

[Essam34823977lcwp]

Yes only occure on one file and the others are ok. But same file working well with my laptop (win 11). 

Ipad Adobe Ver.    24.09.51 (20240927.143205)

Screenrecord uploaded 

[Amal.]

Hi @Essam34823977lcwp

Thank you for reaching out to us. To help us investigate the issue thoroughly, could you kindly share the PDF file that is causing the problem? This will allow us to replicate the issue on our end.

Additionally, from the video recording you've provided, it seems that the app crash itself is not visible. To help us understand the issue better, could you please record and share a more detailed video? Specifically, we’d like to see the steps you are following leading up to the crash and any error messages or unexpected behavior that occurs.

Your assistance in providing these details will greatly help us in diagnosing and resolving the problem.

~Amal

[Essam34823977lcwp]

The file is confidential. I can't share with you 

The issue is clear and i explain everything to you.

If can be use the MS team or other tools to be reflected the issue live clearly.

[Essam34823977lcwp]

The file is confidential. I can't share with you

The issue is clear and i explain everything to you.

If can be use the MS team or other tools to be reflected the issue clearly.


BR.

[Amal.]

Hi there

Could you kindly share the PDF file via a private message? You can initiate the private message by clicking on the envelope icon located at the top right corner of the page. Additionally, it would be greatly appreciated if you could also provide a detailed video recording to help us better understand the issue.

~Amal

[Essam34823977lcwp]

Same issue i faced on my iPad Pro 13-inch (M4) ver. 18.0.1

Please solve it