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Adobe reader won’t delete pdf file on iPad

New Here ,
Nov 25, 2022 Nov 25, 2022

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I've seen other posts on this problem. If there a solution I can't find it. Thanks.

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iOS , PDF forms

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Adobe Employee ,
Nov 27, 2022 Nov 27, 2022

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Hello @Bobcatlou 

 

I hope you're doing great, and sorry for the inconvenience.

 

As you mentioned, you are unable to delete a file.

Could you please help us with some details to understand your issue better: -

  1.  Do you get this message on deleting a particular PDF or all the PDFs?
  2.  In which location is the file saved? On this iPad/iPhone, Document Cloud, or other location?
  3.  Share the video of the exact workflow you do to delete pdf.
  4.  Are these files encrypted/password protected?
  5.  What are the application version and OS version of the device?

 

To know more about deleting a PDF, kindly refer to this article:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managefilesfolders.html#delete-files

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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New Here ,
Dec 03, 2022 Dec 03, 2022

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Thanks for your reply. Here are the answers to your questions:

1. One particular file. 

Bobcatlou_0-1670079807698.jpeg

2. In acrobat on iPad 

3.  

Bobcatlou_1-1670079918663.jpeg

Bobcatlou_2-1670079975552.jpegBobcatlou_3-1670080010585.jpegBobcatlou_4-1670080035899.jpeg

Bobcatlou_5-1670080090384.jpeg

4.  I'm not sure about the encryption. Please see the file photo above. (no 1.)

5.  

Bobcatlou_6-1670080250855.jpeg

Bobcatlou_7-1670080357453.jpeg

Hope this info is helpful to delete this pesky file. 
Thanks.

 

 


@Bobcatlou wrote:

I've seen other posts on this problem. If there a solution I can't find it. Thanks.


 

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