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Adobe won’t let me use my subscription features

New Here ,
Apr 17, 2023 Apr 17, 2023

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64C7FCC2-1236-4AB3-AE37-7ADAD1705CC2.png

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I have signed in and have a yearly subscription and yet Adobe will not allow me to use my fully subscribed features! It's urgent and please rectify this immediately. It affects my work! 

TOPICS
Edit and export , Install update and subscribe , iOS , PDF forms

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Adobe Employee ,
Apr 28, 2023 Apr 28, 2023

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Hi @Yanna alexa29440043tzwm,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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