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M
mridula_nand_pandey
Participant
July 14, 2025
Question

Ai assistant not working.

  • July 14, 2025
  • 1 reply
  • 258 views
  • I have subscribeed Ai assistant. Whenever I am trying to use it, the pop-up of Now subscribe showing. 

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 14, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing. 

 

I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to find any active/paid plan. If you have used a different email for the purchase, please log out of the application and re-login with the correct Adobe ID (Email) and see if that works. 

 

For more information please check the help page https://adobe.ly/452ulpe;

 

 

M
mridula_nand_pandeyAuthor
Participant
July 14, 2025
Screenshot_2025-07-14-12-04-25-52_e307a3f9df9f380ebaf106e1dc980bb6.jpg
Amal.
Community Manager
Amal.Community Manager
Community Manager
July 15, 2025

Hi there 

 

Thanks for sharing the details in the screenshots. I was able to locate the plan. 

 

As described in your initial post that you were not able to use it, and a pop-up always appears asking to subscribe again, Please try to log out of the application and reboot the device once and re-login with the same Adobe ID and see if that works. 
If it still doesn't work, please open the Acrobat Reader mobile app, go to Profile > Subscriptions > Restore Purchases and check 

 

Let us know how it goes. 

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