AI assistant on ipad shows code snippets in markup html

[Juan Carlos_Kleylein]

[Amal.]

Hi @Juan Carlos_Kleylein

I hope you're doing well, and thank you for bringing this issue to our attention.

In order to assist you better, could you please share the following details:

1. iPadOS Version: You can find this by going to Settings > General > About on your iPad.
2. Acrobat Reader Mobile App Version: To check the app version, tap on the profile icon in Acrobat Reader, then go to About Adobe Acrobat.

Additionally, I recommend the following steps, which might resolve the issue:

1. Ensure that your Acrobat Reader app is updated to the latest version. You can do this by visiting the App Store and checking for updates.
2. After updating, please restart your device and see if the issue persists.

If the problem continues, could you kindly provide a short video recording showing the exact steps you're following and the issue as it occurs? This will give us a clearer understanding of the problem, allowing us to provide more targeted assistance.

Looking forward to your response.

~Amal

[Amal.]

Hi @Juan Carlos_Kleylein 

Our engineering team is currently investigating the issue you reported, but we need a few additional details to proceed effectively:

1. File-specific or Global Issue: Is this issue affecting all PDFs or only specific ones? If it's a file-specific issue, could you please share the problematic file with us so that we can test it on our end?

2. Behavior on Acrobat Web: Can you confirm if the same issue occurs when using Adobe Acrobat on the web? To help troubleshoot, you can try the following steps to open and view the PDF in your browser:

   Steps to Open a PDF in Adobe Acrobat (Web) via Chrome:

   • Open the PDF in Chrome.
   • Look for the prompt in the upper-right corner of the window: “Open in Acrobat Reader.”
   • Click the prompt to open the PDF in Acrobat.

   
   If you're encountering difficulties viewing the PDF, here are additional steps you can try:

   Steps to Ensure Adobe PDF Reader is Enabled in Browser:

   • Select Tools > Manage Add-ons.
   • In the Show drop-down menu, choose All Add-ons.
   • Scroll down to the Adobe section and ensure Adobe PDF Reader is listed.
   • If the status is set to "Disabled," click Enable.
   • Clear your browser cache to ensure you're accessing the most up-to-date version of the PDF.
     
     

These steps will help us determine whether the issue is browser-related or specific to the desktop version of Acrobat.

We appreciate your prompt response so we can continue addressing the issue efficiently.

~Amal