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MindfulMountain
Participating Frequently
May 15, 2024
Answered

ai assistant on ipad

  • May 15, 2024
  • 3 replies
  • 3751 views

i purchased AI assistant for adobe in reliance on all the ads saying "AI assistant available across mobile devices!" and the specific ad in the app store which states that AI assistant is available on the ipad app. Even with uninstslling and reinstalling and my profile on the app specifucally showing "Acrobat Pro" and "AI Assistant" at the top, there is NO AI ASSISTANT in the app. I am using a 2024 ipad air with everything updated. Where is the assistant??

      Correct answer Amal.

      Hi All,

      I hope you're doing well.

      We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

      If you have any questions or face any issues, feel free to reach out.

       

      ~Amal

      3 replies

      Amal.
      Community Manager
      Amal.Community ManagerCorrect answer
      Community Manager
      September 18, 2024

      Hi All,

      I hope you're doing well.

      We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

      If you have any questions or face any issues, feel free to reach out.

       

      ~Amal

      R
      Rui37689380z97p
      Participant
      May 28, 2024

      same here, is there a roadmap for when AI assistant will be availabile on iPadOS?

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        May 29, 2024

        Hi @Rui37689380z97p @MindfulMountain,

         

        Hope you are doing well. Thanks for writing in!

         

        We are delighted to see you waiting to use the AI Assistant features.

        The Assistant is not available for iPads as of now, however, is planned for the upcoming release. 

         

        We request your patience till the update is live.

         

        Thanks,
        Souvik

        D
        diane_2218
        Participant
        August 12, 2024

        Hi @MindfulMountain

         

         

        I hope you're doing well. I'm sorry to hear that you're experiencing issues with your subscription.

        Please follow these steps to restore your subscription:

        1. Tap on the profile icon.
        2. If you're not already signed in, tap 'Sign in' and follow the prompts to log into your account.
          Note: Make sure you're signed in with the same ID you used to purchase the subscription.
        3. Tap on 'Subscriptions.'
        4. Tap 'Restore Purchases.'

         

        After completing these steps, relaunch the app and check if your subscription is working as expected.


        If you continue to have trouble, please don't hesitate to reach out for further assistance.

         

        ~Amal


        I am having the same issues. I actually had to call support to get the AI Assistant to show up on my Macbook Air. I had it initially but then after a couple of weeks it disappeared. We were a le to fix that glitch but the customer support person was not able to help me with the app on my iPad air. It is a mew ipad, recently purchased. When i downloaded the app it states AI Assistant across all mobile devices. When i log in and see my subscriptions it shows that i have Adobe Acrobat Pro, AI Assistant add o. And even Adobe Acrobat Premium. But still no AI assistant when I open up a document.  I try hitting reatore purchases but it just keeps saying that there are mo purchases to restore. 

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          May 15, 2024

          in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

          p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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