ai assistant on ipad

[MindfulMountain]

i purchased AI assistant for adobe in reliance on all the ads saying "AI assistant available across mobile devices!" and the specific ad in the app store which states that AI assistant is available on the ipad app. Even with uninstslling and reinstalling and my profile on the app specifucally showing "Acrobat Pro" and "AI Assistant" at the top, there is NO AI ASSISTANT in the app. I am using a 2024 ipad air with everything updated. Where is the assistant??

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Rui37689380z97p]

same here, is there a roadmap for when AI assistant will be availabile on iPadOS?

[S. S]

Hi @Rui37689380z97p @MindfulMountain,

Hope you are doing well. Thanks for writing in!

We are delighted to see you waiting to use the AI Assistant features.

The Assistant is not available for iPads as of now, however, is planned for the upcoming release. 

We request your patience till the update is live.

Thanks,
Souvik

[cbutzer]

I also purchased AI Assistant on my iPad and cannot use it! I've also spent 2 hours trying to get it to work, and now I find out you cannot even use it on an iPad!

[S. S]

@cbutzer, The AI Assistant is now available on the iPad version of Acrobat Reader Mobile.

Please update the app to the latest version and let me know if you are able to use it now.

-Souvik

[andreas jesseng95330464]

Hey. I updated to the latest acrobat reader and still not getting the AI assistant. Im a subscribed pro user and signed up for ai assistant which is available on my iphone and mac. 
- Andreas

[S. S]

@andreas jesseng95330464,

Are you using a company account for Acrobat on your device? If yes, you might want to check with your IT team for further steps.

If this is not the case, please share a screen recording video of the workflow you are following for a better understanding and assistance.

-Souvik

[andreas jesseng95330464]

Using my own private account. There's no AI box as in the mac or iphone version. 

[Oliver38388494a5yi]

Same here. I am using the new iPad Pro M4. On the desktop (Mac) the AI works. On the iPad it looks the same as @andreas jesseng95330464 . 

[sprinklr-integration-user]

Hi @MindfulMountain

I hope you're doing well. I'm sorry to hear that you're experiencing issues with your subscription.

Please follow these steps to restore your subscription:

1. Tap on the profile icon.
2. If you're not already signed in, tap 'Sign in' and follow the prompts to log into your account.
   Note: Make sure you're signed in with the same ID you used to purchase the subscription.
3. Tap on 'Subscriptions.'
4. Tap 'Restore Purchases.'

After completing these steps, relaunch the app and check if your subscription is working as expected.

If you continue to have trouble, please don't hesitate to reach out for further assistance.

~Amal

[diane_2218]

I am having the same issues. I actually had to call support to get the AI Assistant to show up on my Macbook Air. I had it initially but then after a couple of weeks it disappeared. We were a le to fix that glitch but the customer support person was not able to help me with the app on my iPad air. It is a mew ipad, recently purchased. When i downloaded the app it states AI Assistant across all mobile devices. When i log in and see my subscriptions it shows that i have Adobe Acrobat Pro, AI Assistant add o. And even Adobe Acrobat Premium. But still no AI assistant when I open up a document.  I try hitting reatore purchases but it just keeps saying that there are mo purchases to restore. 

[Amal. · Accepted solution]

Hi All,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal