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[Android] Error al resaltar en algunos documentos

New Here ,
May 22, 2022 May 22, 2022

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Al usar la opción resaltar en documentos de gran tamaño o con muchas anotaciones, la aplicación se detiene y debo reiniciarla. He intentado solucionarlo desinstalando, borrando el caché del archivo. Nada da resultados.

¿A qué se debe? Ayuda ...

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Android , Comment markup and annotate

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hello Jorge,

 

I hope you are doing well. I am sorry for your experience with Adobe Reader Mobile.

 

The freeze issue that you mentioned is it with a particular file? If not, would you mind sharing a few details with us:

1. The application version number of Acrobat Reader Mobile;

2. The Android version your device is running on;

3. A screen recording of the entire event so that we can understand better;

4. A sample file for us to try and reproduce the same on our end.

 

Also, please check if the application is running on the latest version.

 

Thanks,

Souvik.

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