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5

ANNUAL SUBSCRIPTION NOT ACTIVATED

New Here ,
Jan 14, 2024 Jan 14, 2024

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I HAVE PURCHASED ADOBE ANNUAL SUBSCRIPTION ON 12TH JAN 2024 BUT TILL MY MOBILE IS SHOWING FREE USER 

SO PLEASE ACTIVATE THE ANNUAL SUBSCRIPTION AS SOON AS POSSIBLE 

THANKING YOU

 

YOURS TRUTHFULLY 

 

PUGALENTHI A 

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jan 19, 2024 Jan 19, 2024

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Hi @PUGALENTHI34772152xntv,

 

Hope you are doing well. Sorry for your experience!

 

I checked with the support tickets and the email address you provided. 

 

We cannot track the subscription at our end, causing this issue with Acrobat recognizing you as a free user.

I have shared this with the product team to investigate. 

 

I will get back to you as soon as I hear back.

 

-Souvik

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Adobe Employee ,
Jan 19, 2024 Jan 19, 2024

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Hi @PUGALENTHI34772152xntv,

 

Hope you are doing well. Sorry for your experience!

 

I checked with the support tickets and the email address you provided. 

 

We cannot track the subscription at our end, causing this issue with Acrobat recognizing you as a free user.

I have shared this with the product team to investigate. 

 

I will get back to you as soon as I hear back.

 

-Souvik

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