App won’t open
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I have Adobe Acrobat on my iPad and recently when I go to open the app it sits to load then kicks me back to my home page.
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Hello Kathy,
I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.
Would you mind sharing some information with us:
1. The application version of Acrobat Reader Mobile;
2. The version of iOS you are using;
3. A screen recording of the event happening for better understanding.
While you share this information, try the below steps once:
1. Go to the Settings application of your device;
2. Go to general-> Storage-> Acrobat Reader;
3. Click on offload and then continue.
Once done, try opening the application again and check if it works.
Thanks,
Souvik.
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Thanks for your reply. The Acrobat version is 22.06.00. The iOS version is 15.6. When I try to open the app it sits at this screen for about 20 seconds and then switches back to my Home Screen.
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I am not seeing anywhere I can off load the app or delete it to try and reload it.
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Hi Kathy,
Thank you for the information provided.
To offload an application, go to Settings [a gear-shaped icon] on your iPAd-> then click on general on the left menu panel-> click on iPad Storage-> (once the list loads up) scroll down to search for Acrobat-> click on Offload App-> then continue.
Once that is done, open Acrobat and let me know if it works.
Thanks,
Souvik.
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There is no "offload button". I can only edit/delete documents I have saved
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Thank you for sharing the screenshot. Can you try moving some files and freeing up some space?
Once done, check if you are able to open the application. I was facing the same issue at my end, removing some large files and freeing up the storage helped.
Thanks,
Souvik.
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I figured out how to delete the app. I did that and reinstalled the app, but I lost all the files. I can only access the ones I have on my iPhone.
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The other files you are referring to will be there if they are stored on your cloud storage. You will need to re-open them for the files to appear on your recent list.
Let me know if this helps.
Thanks,
Souvik.
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