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App won’t open

New Here ,
Jul 26, 2022 Jul 26, 2022

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I have Adobe Acrobat on my iPad and recently when I go to open the app it sits to load then kicks me back to my home page. 

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Crash or freeze

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hello Kathy,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing some information with us: 

1. The application version of Acrobat Reader Mobile;

2. The version of iOS you are using;

3. A screen recording of the event happening for better understanding.

 

While you share this information, try the below steps once:

1. Go to the Settings application of your device;

2. Go to general-> Storage-> Acrobat Reader;

3. Click on offload and then continue.

 

Once done, try opening the application again and check if it works.

 

Thanks,

Souvik.

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New Here ,
Jul 28, 2022 Jul 28, 2022

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Thanks for your reply. The Acrobat version is 22.06.00. The iOS version is 15.6. When I try to open the app it sits at this screen for about 20 seconds and then switches back to my Home Screen. 79C67244-E59E-47FA-A490-58A2F98FE85C.png

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New Here ,
Jul 28, 2022 Jul 28, 2022

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I am not seeing anywhere I can off load the app or delete it to try and reload it. 

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Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

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Hi Kathy,

 

Thank you for the information provided.

 

To offload an application, go to Settings [a gear-shaped icon] on your iPAd-> then click on general on the left menu panel-> click on iPad Storage-> (once the list loads up) scroll down to search for Acrobat-> click on Offload App-> then continue. 

 

Once that is done, open Acrobat and let me know if it works.

 

Thanks,

Souvik.

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New Here ,
Aug 01, 2022 Aug 01, 2022

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There is no "offload button". I can only edit/delete documents I have saved 4F8FC8D5-3AB3-4E44-9E54-A36942E352DA.png

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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@Kathy251394441hl0 Hi,

 

Thank you for sharing the screenshot. Can you try moving some files and freeing up some space?

 

Once done, check if you are able to open the application. I was facing the same issue at my end, removing some large files and freeing up the storage helped.

 

Thanks,

Souvik.

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New Here ,
Aug 02, 2022 Aug 02, 2022

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I figured out how to delete the app.  I did that and reinstalled the app, but I lost all the files. I can only access the ones I have on my iPhone. 

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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The other files you are referring to will be there if they are stored on your cloud storage. You will need to re-open them for the files to appear on your recent list.

 

Let me know if this helps.

 

Thanks,

Souvik.

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