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Apple iPad: Unable to connect to google drive

New Here ,
Jun 26, 2022 Jun 26, 2022

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Hello, Ive been having problems signing in to google drive it shows error "unable to connect to that location" every time I try signing in. It works just fine when using my laptop and I can connect and access my files on google drives in adobe acrobat. The device I use is an Apple iPad mini 6th generation running on the latest ipad os 15.5. The app is also updated to latest version. Please help. Thanks.

TOPICS
Comment markup and annotate , Create PDF , Edit and export , iOS , Organize PDF pages , PDF forms , View or share PDFs

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Adobe Employee ,
Jun 27, 2022 Jun 27, 2022

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Hello,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Is this issue every time you try to access Google Drive? If yes, try once to remove the Google Drive account from the application and reboot the device.

 

Then add the account again and check if that makes any difference.

 

If you still experience the issue, please share the exact version of the application installed on your iPad.

 

We will be waiting for your response.

 

Thanks,

Souvik.

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New Here ,
Jun 27, 2022 Jun 27, 2022

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Hello, thanks for replying. I did what you asked. The same problem still persists. Application version is 22.06.00 (20220614.115655).

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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@Perspektiv_ 

 

Hello, Thank you for sharing the details. Will forward the information to the team for further checking and revert back to you at the earliest.

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