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Arquivos ocultos ou apagados

New Here ,
Jul 26, 2021 Jul 26, 2021

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Bom dia perdi quase 150 PDFs pq eles não aparecem no meu PC.. a pasta do acrobat não aparece de forma alguma.. tentei desinstalar e reinstalar, mas os arquivos não voltaram.. refiz o processo e voltaram uns 10 arquivos só.. como faço p restaurar todos???

 

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Android , Edit and export , PDF forms , Security or signature , View or share PDFs

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Jul 27, 2021 Jul 27, 2021

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Hi @defaultrwqvmi1bjgdy , 

 
Thank you for posting your query here. Could you help me with few details to understand your issue better? 

  1. Have you deleted it from your device or from the application? 
  2. Make and model of your device? 

 

Try to sign in to Adobe Reader with the same Adobe account on which you had data.  

If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently. 

It is not possible to retrieve the files once deleted directly from the application. 

 

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud. 

If the files were saved within the application, they are by default uploaded to Document Cloud. 

To check your document cloud:Adobe Document Cloud.  

  

Otherwise, there's not much we can do to recover those files for you.  

 
For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html 

  

Let me know how it works at your end. If you have any further queries please feel free to reach. 

 

Regards 

Ria 

 

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Bom dia!

Meu smartphone é Motorola moto G6 play.

Eu não apaguei meus arquivos.

A pasta do acrobat não abre no meu PC, não sei porque. Então eu desinstalei e reinstalei o aplicativo no meu smartphone para ver se abriria..

Não abriu. Refiz isso e apareceram alguns arquivos.

Mas a pasta ainda não abre no meu PC.

Perdi os arquivos.

Mas qdo quero procurar algum, vou na pasta NESTE DISPOSITIVO, no acrobat.. e mesmo assim não aparece.

Se eles estão no dispositivo, pq não os encontro? 

Como restaurar?

Não me cadastrei no Document cloud.. 

Até pensei em salvar no Drive, mas a pasta do drive tbm não abre no meu PC.

Então enviei num grupo privado no whatsapp, mas como foram deletados, não abrem mais.

O que posso fazer? Me ajuda?

 

 

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Eu esqueci de informar que os arquivos perdidos abriam no acrobat, mas eu tinha feito download deles.. 

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