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Blank PDF pages

Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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Hello I have a 12.9 iPad. Super charged and can do everything design related I need. I'm stunned to find it won't open PDFs reliably. A CAD designer sent me PDF of a 3d model I need to approve, and all i see are blank pages. It DID open randomly and briefly, but then, "poof" disappeared and, again, only blank pages. Don't want to buy App if not working, please advise of fix. Thank you,

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Hello @T2715394323d6 

 

I hope you're doing great, and sorry for the issue you've experienced.

 

As per the issue description, the PDF opens blank in your Acrobat mobile application.

 

Please try the following steps: -

1. Try downloading the file to your local storage and then try to open it.

2. Check for any updates for your device.

3. Clear the cache of the application from the device settings.

 

If the issue persists, could you please share the following details: 

1. Application version.

2. A screenshot or screen recording of the issue you're experiencing.

3. If possible, could you share the PDF file that is having issues?

 

Looking forward to hearing back from you.

 

Regards,

Krutikka

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