Blank PDF

On my phone, I can open PDF attachments in emails...no problem. However, they are blank.

When I open on my computer, I see the text within the PDF.

My phone is a Google Pixel 7. Any help would be greatly appreciated.

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Community Manager

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing a sample file to reproduce the issue on our end? This would help us narrow down the approach we take to get to a resolution.

Look forward to hearing from you.

-Souvik.

Participating Frequently

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Community Manager

It worked. Thanks, for looking into this. I will have to mention to my vendor that their PDFs don't open when I view them on my phone.

@Craig28638355dl0r This is with the compatibility of the file at the time of creation.

Since they use Oracle Reports, they have to use the compatibility of opening the PDFs to Acrobat 9.0 or later.

(I used Acrobat 10.0 or later when recreating)

You can also share this with the vendor: PDF Features Included in Oracle Reports.

-Souvik.

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