On my phone, I can open PDF attachments in emails...no problem. However, they are blank.
When I open on my computer, I see the text within the PDF.
My phone is a Google Pixel 7. Any help would be greatly appreciated.
Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.
Would you mind sharing a sample file to reproduce the issue on our end? This would help us narrow down the approach we take to get to a resolution.
Look forward to hearing from you.
Thank you for the response. There seems to be no attachment to the original post.
Would you mind opening the thread on the community board and then attaching the file manually here?
Thank you for sharing the file.
I tried reproducing the issue at my end, but the file rendered fine on my device.
Any screenshot of what you see would be of great help!
I can reproduce it on my iPad.
iPad Pro 16.3.1
Acrobat for Mobile 23.01.00 (20230120.160005)
Confirming that I get the same thing with this document, except instead of a Google Pixel 7, I am using an iPad.
We have the same setup, so that is curious. I just tried again with the same results. I can see the PDF in the first three steps, but when I import it to Acrobat Reader on my iPad it is blank except for the title.
Let me try your way once.
The first time I did, I downloaded it on my desktop, saved it to Adobe Cloud Storage, and opened it on my phone.
Checking now if opening it directly on my phone has different results.
I think it has something to do with the original user and how they created the PDF. It only happens to me when I receive PDFs from a particular vendor.
It worked. Thanks, for looking into this. I will have to mention to my vendor that their PDFs don't open when I view them on my phone.
@Craig28638355dl0r This is with the compatibility of the file at the time of creation.
Since they use Oracle Reports, they have to use the compatibility of opening the PDFs to Acrobat 9.0 or later.
(I used Acrobat 10.0 or later when recreating)
You can also share this with the vendor: PDF Features Included in Oracle Reports.
Got it. Thank you for all your help!