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jennifert59318304
Participating Frequently
September 17, 2018
Answered

bought a product I can not use; I need a refund

  • September 17, 2018
  • 1 reply
  • 2801 views

jennifer Towner <>

1:45 PM (1 minute ago)

to adobereader-android

Hi,

I purchased the below product and unable to use it.  I would like to request a refund.

Google Play

Thank you.

You've made a subscription purchase from Adobe Systems Incorporated on Google Play.


Order number: GPA.3372-3229-5581-14767
Order date: Sep 14, 2018 6:20:01 PM MDT

ItemPrice
  Adobe Export PDF (Adobe Acrobat Reader)    $23.88/year

Yearly Subscription ‐ Auto Renews on Sep 14, 2019
Tax: $2.05
Total: $25.93/year
Payment method:
Visa-8300

[Personal details removed by the moderator]

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Jennifert,

You may try once contacting the supporting team via this link Contact Customer Care.

Once the link is open, sign in with your Adobe ID (email address) that you used to purchase the subscription.

Then select the account issues option and scroll down the page.

There you will get the option to contact the support team.

They will be able to provide the right information on this and will guide you in the right direction.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
September 18, 2018

Hi Jennifert,

As you have purchased the Adobe Export PDF service, you can use it using the Adobe Acrobat Reader application for Android.

Open the Adobe Acrobat Reader application on your machine and sign in with your email address that you use for the purchase.

If you are already signed in, try to sign out and reboot the device.

Then sign-in to the application again and check if that works.

I have checked your account and there is an old suspended subscription of the Adobe Export PDF.

As you have purchased the service from Google Play, you need to contact the Google Play support in order to cancel the service or for the refund.

Let us know if you have any questions.

Regards,

Meenakshi

J
jennifert59318304Author
Participating Frequently
September 18, 2018

Hi,

No, i want a refund

On Tue, Sep 18, 2018, 2:20 AM meenakshin83966505 <forums_noreply@adobe.com>

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
September 19, 2018

Hi Jennifert,

As you have purchased the service from Google Play store, you will need to contact them to cancel the service.

Refer this help document https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.htmlf or more details.

Regards,

Meenakshi

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