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Can't cancel my free trial subscription

New Here ,
Jul 03, 2022 Jul 03, 2022

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I need to cancel my free trial asap. I went to the app store checked on my subscriptions as directed and the adobe app is not listed there, then I go to the adobe app click on subscription management and I see my subscription but it doesn't allow me to do any kind of update to it. Please help me to cancel,I cant afford to get charged for an app i barely use. 

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Cancel subscription

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Hello Keyla,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked the credentials you used to register here on the community boards and saw an active subscription for Acrobat Premium.

 

Since the subscription is purchased from the Galaxy Store of Samsung, you will need to cancel it from there.

You may refer to the below link from Samsung to get a better understanding of how to do so:

How Do I Cancel a Subscription in Galaxy Store (samsung.com)

 

Let me know if this answers your question.

 

Thanks,

Souvik.

 

 

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Hello Keyla,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked the credentials you used to register here on the community boards and saw an active subscription for Acrobat Premium.

 

Since the subscription is purchased from the Galaxy Store of Samsung, you will need to cancel it from there.

You may refer to the below link from Samsung to get a better understanding of how to do so:

How Do I Cancel a Subscription in Galaxy Store (samsung.com)

 

Let me know if this answers your question.

 

Thanks,

Souvik.

 

 

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