can't open large PDF files on android

[Jan5ECE]

Hi, we are doing a PoC with tablets in the field and are trying to view large PDF files on an Android device (Samsung galaxy tab active Pro, 4GB RAM, octo core 2Ghz, 64GB space)

the PDF files we are trying to open with adobe acrobat reader are 170mb large which does not work, the app always gives the error "the app is not responding", waiting also doesn't help.

are there limitations to the mobile app? upgrade to pro also doesn't help, other 3rd party PDF viewers do work however. but in our company we have an adobe first policy...

is the tablet hardware insufficient to open these type of files? 

compressing or splitting up the PDF is not an option

Kr, Jan

[S. S]

Hello Jan,

Hope you are doing well. I am sorry for the delayed response and the experience you had with the application.

So what happens with large PDF files is, they need more processing power when opened in Acrobat as they are also made ready to be edited just in case the files are editable.

This inturn could cause a huge load on the device. Could you also let us know if the same is happening with documents that have a comparitively smaller size?

While you do that, you might also want to update the Android version of your tab to the latest and the Acrobat REader Mobile to the latest verison through Play Store.

Let me know if it helps..

Thanks,

Souvik.