Can't open PDF from WhatsApp

[ehab elkolaly_1504]

Hello

Recently I can't open a pdf file on WhatsApp (it tells me the file couldn't

be accessed check the location or the network and try again).

Please help to solve this problem.

Regards

[Siindhu Nachiraju]

hello all,

I am using Samsung Note 10. For me too the issue started since 2 Months. I have tried Reinstalling, used all types of PDF viewer No luck.

[steve36507068hzfu]

---

@Siindhu Nachiraju wrote:

hello all,

I am using Samsung Note 10. For me too the issue started since 2 Months. I have tried Reinstalling, used all types of PDF viewer No luck.

---

If unable to open a PDF from WhatsApp:

1. Check file format compatibility.
2. Update WhatsApp to the latest version.
3. Restart your device.
4. Clear WhatsApp's cache.
5. Ensure WhatsApp has storage permission.
6. Confirm stable internet connection.
7. Try opening the file on another device.

If issue persists, contact sender or use an alternative file-sharing method.

[Aasiyath5F90]

Since I update the office I cannot open pdf file from whatsapp. It says " try saving the file on device first " it worked perfectly before. Suddenly this started to happen. I even can't open pdf file with any other app too. From all other apps I can view pdf file but I have issue with only whatsapp pdf file. Is there anyway I can fix this

[Ria Tagra]

Hi All, 

Hope you are doing well.

Thank you for reaching out to us. Could you please confirm if you are still facing the issue? We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message?

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

1. Tap my name beside my profile picture.
2. Tap send a message.
3. Write your message and tap send.

We will be waiting for your response. Once we've got that information from you, we can take a closer look.

Regards

Ria

[tecnologynew]

In other words, in case you're still reading through these lines with a stupid expression in your face, just know that you're not an Whatsapp user anymore; you are a Facebook customer now... do we have everyone's attention yet ?!?

[ls_rbls]

Complain to Whatsapp.

Have you even read, understood,  and accepted the terms under the new privacy policy update about retaining full services in your Whatsapp mobile app since Facebook partnered with Whatsapp?  (partnered = owned !).

Not because a document file was created, exported or saved as a  PDF it means it is Adobe's.

Let's say that in the case that you already have a  Facebook user account, should you decide NOT to agree with the new policy update , OR, let's even  saythat if you've  refused to register  an Facebook account for yourself (if you don't have one yet), then common sense dictates that, not because the Adobe Acrobat Mobile App handles  PDF documents in your mobile devices it means that Acrobat is responsible for whatever features (which may be directly related to that new policy update), the Facebook-Whatsapp business decides to chop off from your device.

Did  you at least went to the Whatsapp support page to take a look and see if these new policy changes will affect how to retain full functionality of your Whatsapp account and to avoid uninterrupted services?

The deadline of this new policy update was already planned for May 2021 so  you may be past due.

In other words, in case you're still reading through these lines with a stupid expression in your face, just know that you're not an Whatsapp user anymore; you are a Facebook customer now... do we have everyone's attention yet ?!?

If I were you,  I would start by looking into how to opt-out from  any Facebook-Whatsapp integration if you're given that choice; see if this is what is actually causing your PDF issues.

[mahendra5CF5]

Hi Madam 

While I'm trying to open pdf file i cannot manage to open I'm getting messages.

This file cannot be assessed. Check your connection or make the file name shorter. 

But same file i can manage to.open in another phone. What is the problem. Please help me. 

[renas98A7]

Please check your watsapp is a special version?

If you have transferred your ios watsapp to android...

If so, backup your watsapp data to Google and uninstall the watsapp and install it from play store and restore data then try.

Please backup all your data before you perform action

[Lallawmkima Lianthung]

I had the same issue, reinstalling whatsapp or pdf reader do not resolved the problem.

Here is what WORKS for me:

1. Install pdf reader, if you dont have one.

2. From File explorer, select any pdf file and change the default app to open to your pdf reader app.

3. Try opening pdf file from whatsapp again. It works for me.

[Liu265803182h0i]

thank you very much , it works. thanks

[manoz.bhardwaz · Accepted solution]

Users of Android 11 are facing this problem. MiUi users, they can turn off the MiUi optimization. It can be found developer mode. Problem solved for me. 

[ls_rbls]

Not all users of Android 11 have this issue, but nevertheless, your observation about turning off MiUi optimization via developer mode settings is highly relevant.

How do you ensble DM in Android 11?

[manoz.bhardwaz]

Go to About Phone> MiUi Version

and tap 5 times on that, continuously. Developer Mode will be on.

Now search DM in settings,

It is present in ADDITIONAL SETTINGS option., At bottom.

[ls_rbls]

Thank you very much for sharing this solution!

[Gianluca21814666xy1m]

I was facing this problem for a long time, I read your message and tried to turn on miui optimisation (it was off) an now it works fine.

[CovChEGG]

When I turn ON MIUI optimization (at the end of developer options) - it help to me fix this problem

Когда включил оптимизацию MIUI (в конце страницы с настройками для разработчиков в MIUI) - это помогло решить данную проблему.

[shivam230353007rf7]

As mentioned in other answer, for MiUi users MiUI optimisation turning on/off can solve the issue. It worked for me I turned it off and if u have off then turn it on.

[Tina23469351sok3]

Not being able to open PDF from WhatsApp is something that I experienced. But on whatsapp plus or yo whatsapp it opens completely.

[Tina23469351sok3]

Not being able to open PDF from WhatsApp is something that I experienced. But on whatsapp plus or yo whatsapp it opens completely.

[Ayaan237139778evz]

Not being able to open PDF from WhatsApp is something that I experienced. But on whatsapp yo or fm whatsapp  it opens completely.

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[Mr35646388jtz7]

I understand the frustration of not being able to open PDFs on WhatsApp. Here are some steps you can try to fix the issue:

Basic troubleshooting:

Check your internet connection: Ensure you have a stable internet connection, either Wi-Fi or mobile data. Sometimes, a weak connection can cause issues downloading or opening files.

Restart your phone: This can often clear up temporary glitches.

Update WhatsApp: Make sure you have the latest version of WhatsApp installed. Updates often include bug fixes and performance improvements.

Clear WhatsApp cache: Clearing the app cache can sometimes resolve issues caused by corrupted data.

App-specific troubleshooting:

Check default PDF viewer: Ensure your phone has a default PDF viewer app set and that it's functioning correctly. You can try changing the default app to another PDF reader like Adobe Acrobat Reader or Google PDF Viewer.

Re-download the PDF: Sometimes, the download might be incomplete or corrupted. Ask the sender to resend the PDF or try downloading it again yourself.

Check for storage space: Ensure your phone has enough storage space to download and open the PDF.

Reinstall WhatsApp: As a last resort, you can try uninstalling and reinstalling WhatsApp. Make sure you back up your chats and media before doing so. But ad whatsapp is open completely.