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Can't open pdf on my phone on my Huawei

New Here ,
Jun 04, 2021 Jun 04, 2021

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I am having a problem with opening some pdfs with my phone.

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Community Expert ,
Jun 04, 2021 Jun 04, 2021

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What happens when you open the files in Acrobat Reader?

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Jun 04, 2021 Jun 04, 2021

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Hi,


Hope you are doing well.

 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?
  3. Is it happening with all the files?
  4. Can you share a video of the same?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

 

For iOS Adobe Reader Mobile version: 21.05.00

For Android Adobe Reader Mobile version: 21.4.1


For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html


*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

 

Regards

Ria

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