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Can’t Use The Premium Services I’ve Paid For

New Here ,
Sep 28, 2022 Sep 28, 2022

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Hello. I've read through the comments that fit my situation and followed them exactly to try to resolve my problem, but it's not working. I've gone to the App Store to restore my subscription to be able to use the Adobe Premium Services but that option was not there. So now I've already paid my subscription for the month and I'm not able to use the services.

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Create PDF , Install update and subscribe

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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Hello @Samantha263458190gcr 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

Could you please try to switch the network on your device? 

If you're using your Wi-Fi, please switch to cellular data and check if it works. 

 

Kindly login with the email ID you used while purchasing the subscription.

 

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

 

If the issue persists, could you help us with some details -

1. Application version.

2. Device name and version.

3. A screenshot of the error or a video of the workflow you're doing.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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