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Y
y_5523
Participant
May 22, 2025
Question

Cancel my free trial

  • May 22, 2025
  • 1 reply
  • 452 views

This is a complete nightmare!!  Adobe makes signing up so simple, but when it's time to the cancel free trial, there's no info displaying once you follow directions given.  You gain access to customers payment info and then dupe them so you can attempt to charge and state the account wasn't canceled in a timely fashion.  What type of nonsense is this?.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 23, 2025

Hi there

 

Hope you are doing well and sorry for the trouble you went through.

 

I have checked your Adobe account and found that you recently purchased the Acrobat Premium plan with a 7-day trial via the Play Store. Please confirm if you are willing to cancel it so we can process your request via our billing team.

 

Let us know if you referring to something else.

Y
y_5523Author
Participant
May 23, 2025
Cancel my subscription!! This is a complete nightmare and you all know
exactly what you are doing making this such a difficult process!! I'm
saving all messages as proof.
Amal.
Community Manager
Amal.Community Manager
Community Manager
May 23, 2025

Hi there,

 

We have shared your request with our billing team internally. Once they will cancel the plan, you will be notified over email.

 

 

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