Cancel my free trial

[y_5523]

This is a complete nightmare!!  Adobe makes signing up so simple, but when it's time to the cancel free trial, there's no info displaying once you follow directions given.  You gain access to customers payment info and then dupe them so you can attempt to charge and state the account wasn't canceled in a timely fashion.  What type of nonsense is this?.

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble you went through.

I have checked your Adobe account and found that you recently purchased the Acrobat Premium plan with a 7-day trial via the Play Store. Please confirm if you are willing to cancel it so we can process your request via our billing team.

Let us know if you referring to something else.

[y_5523]

Cancel my subscription!! This is a complete nightmare and you all know
exactly what you are doing making this such a difficult process!! I'm
saving all messages as proof.

[Amal.]

Hi there,

We have shared your request with our billing team internally. Once they will cancel the plan, you will be notified over email.

[y_5523]

1. I never PURCHASED anything!!  It was a free trial, and I attempted to cancel multiple times before the free trial ended.  Your directions on how to cancel is a complete lie and leads people to an empty screen showing no subscriptions, giving the appearance as if one will not be charged, only to charge them!!  I didn't authorize any payment, and this is definitely a scam by Adobe!!

[S. S]

Hi @y_5523,

Thanks for writing back! 

The issue is already being discussed. 

We request your kind understanding and patience while the team works on this.

Regards,
Souvik.