Cancel my subscription

[Aloha283026071tal]

Why is so dificcult to stop the subscription???

 The worst service I ever had

[S. S · Accepted solution]

Hello @Aloha283026071tal,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

[Aloha283026071tal]

I'm doing from IOS store, is it normal the "loading" never ends?

 

[Aloha283026071tal]

It doesn't work, I tried from that site too...

 

[Aloha283026071tal]

I need a solution 

[Aloha283026071tal]

I need a solution. It doesn't work from the two links. The loading never ends.

[S. S]

Hi @Aloha283026071tal,

Opening the manage subscription page on your AppStore depends on your internet connection.

There is nothing at our side we can help with if the page does not open.

-Souvik.