Cancel Subscription

[Vishwas5E91]

I have make a payment for an annual subscription with a 7 day free trial and can cancel but now I am unable to get cancelled option. I want to cancel the subscription and want the refund back please.

[Ria Tagra]

Hi @Vishwas5E91 ,  

Hope you are doing well. 

Thank you for contacting us and we apologize for the inconvenience. Due to the Reserve Bank of India’s e-Mandate, free trials and auto-renewing subscriptions are currently unavailable through Google Play. Google Play subscriptions are available only in the form of a single access pass for a specific period of time and price depending on what plan you choose – month or year. You may repurchase any subscription at the end of that period.  The Adobe Acrobat Reader Android team is in the process of updating our messaging to meet any obligations that we may have pursuant to the Google Play changes. To request a refund, please see Google Play’s refund policy: Request a refund on Google Play.

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.  

For billing issues or a refund, see Get a refund on Google Play.  

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

Regards  

Ria  

[Vishwas5E91]

Google has denied to refund the amount. I request you to please refund my
amount.

Regards,
Vishwas

[Ria Tagra]

Hi @Vishwas5E91 

We apologize for the inconvenience. If you have already submitted a request for a refund on Google Play without success please contact our paid customer support team through the chat icon in the bottom right.

Regards 

Ria