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New Here ,
May 19, 2023 May 19, 2023

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I got 7 days trial as i needed Adobe for one government document. I tried to cancel same day but it showed No active subscription. I got charged after a week and when I am trying to cancel it, it shows the same. Help me with refund and cancel subscription.

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Adobe Employee ,
May 20, 2023 May 20, 2023

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Hello @Hemaxi29962984dhwj,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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