Copy link to clipboard
Copied
I got 7 days trial as i needed Adobe for one government document. I tried to cancel same day but it showed No active subscription. I got charged after a week and when I am trying to cancel it, it shows the same. Help me with refund and cancel subscription.
Copy link to clipboard
Copied
Hello @Hemaxi29962984dhwj,
I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.
Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.
You may refer to the below links for more.
For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help
For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.
Let me know if this helps.
Thanks,
Souvik.