Ricardo_Lima II2521

Participant

Answered

Cancelamento de assinatura

Forum|Forum|5 months ago
September 29, 2025
2 replies
182 views

Eu acabei ativando os 7 dias gratis, usei o app só no primeiro dia, nos dias seguintes acabei ficando doendo e esqueci de cancelar a assinatura por não tenho o dinheiro para pagar pois gastei e continuo gastando com remedios!!
Agora aparece que tenho que pagar para eu cancelar a assinatura, mas não tenho o dinheiro, peço encarecidamente que revejam isso e me ajudem por favor 🙏

Correct answer creative explorer

@Ricardo_Lima II2521 well, you need to cancel still. https://community.adobe.com/t5/adobe-scan-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427706

Lucky_Faker216644

Participant

Eu não conseguir cancelar minha assinatura e veio uma cobrança de 7,99 no meu cartão.

Eu não queria mais estar com a assinatura e quero um estorno do valor!

Community Manager

Community Manager

Hi @Lucky_Faker216644,

Hope you are doing well. Sorry for your experience with billing.

I checked your account with the email address registered on the community and saw an active subscription for Adobe Lightroom.

If this is the one you are referring to, please contact our billing team for further assistance.

They can be reached on our social media handles:

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare

Hope this helps.

Regards,
Souvik.

creative explorer

Community Expert

Correct answer

Community Expert

@Ricardo_Lima II2521 well, you need to cancel still. https://community.adobe.com/t5/adobe-scan-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427706

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Ricardo_Lima II2521Author

Participant

Se eu fizer o pagamento, você me da certeza que eles vão me dar reembolso?

creative explorer

Community Expert

Community Expert

@Ricardo_Lima II2521 A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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