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Cancellation for Trial Subscription

New Here ,
Jul 01, 2022 Jul 01, 2022

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Good morning. I have been trying to cancel my free trial and when you push cancellation it still shows that the subscription is active? Is there any phone number or email that I can speak to someone directly because I do not warrant to be charged for a subscription that I have canceled in a timely manner.

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Cancel subscription

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jul 01, 2022 Jul 01, 2022

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Hello Betina,

 

I hope you are doing well. Sorry for the trouble.

 

Since this is a mobile-based subscription, your store operator would be the best point of contact to start with the refund process.

 

You may refer to the link for more:Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if it helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Jul 01, 2022 Jul 01, 2022

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Hello Betina,

 

I hope you are doing well. Sorry for the trouble.

 

Since this is a mobile-based subscription, your store operator would be the best point of contact to start with the refund process.

 

You may refer to the link for more:Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if it helps.

 

Thanks,

Souvik.

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