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Cancellation

New Here ,
Dec 03, 2022 Dec 03, 2022

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When I go to cancel subscription it tells me if I cancel I will have too pay $99 to cancel. Have only had 2 months and I don't like.

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Cancel subscription

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Adobe Employee ,
Dec 05, 2022 Dec 05, 2022

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Hello @Cindy25868923dx7o,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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