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Cancellation

New Here ,
Dec 16, 2023 Dec 16, 2023

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I just wanted to try the Adobe so i opted in free trail. After that I did not know that Adobe will not send me the notification that I am being charged. They just charged me and I wanted to cancel the subscription and now it shows that I have to pay early cancellation fee 129.95. I mean why? I have already paid for 2 months 29 dollars something and it is not early. Please help me with it. If i am not using it why would I pay the cancellation fee which is way more than the monthly fee.

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Adobe Employee ,
Dec 20, 2023 Dec 20, 2023

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Hello @HARMEET34304030f7d1,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the links below for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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