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ranae71880097
Participant
August 27, 2018
Answered

Cannot open a pdf attachment

  • August 27, 2018
  • 1 reply
  • 51263 views

I an using my Samsung galaxy S8 to open email attchements and pdf documents online and I keep getting an error message:

'This file cannot be accessed. Check the network or location and try again'

how can i resolve this?

I have cleared the cache on both my email account and adobe and still same problem.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Ranae,

    We're sorry for the trouble you had, have you tried downloading and saving the PDF file locally in your phone and then tried opening it with the Adobe Reader mobile app?

    Make sure that the Adobe Reader mobile app is set as the default app for opening the PDF files on your phone, for steps, you can refer to How to make Acrobat Reade default Android app for pdfs?

    Also, refer to the following Adobe discussion discussing the similar scenario Why won't some pdf-files open on tablet/phone? [Android]

    You can also refer to Adobe article Acrobat Reader Help for Android: Opening PDFs

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    [Moving from Acrobat Reader to Community: Acrobat Reader for Android phones an... | Adobe Community ]

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    August 28, 2018

    Hello Ranae,

    We're sorry for the trouble you had, have you tried downloading and saving the PDF file locally in your phone and then tried opening it with the Adobe Reader mobile app?

    Make sure that the Adobe Reader mobile app is set as the default app for opening the PDF files on your phone, for steps, you can refer to How to make Acrobat Reade default Android app for pdfs?

    Also, refer to the following Adobe discussion discussing the similar scenario Why won't some pdf-files open on tablet/phone? [Android]

    You can also refer to Adobe article Acrobat Reader Help for Android: Opening PDFs

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    [Moving from Acrobat Reader to Community: Acrobat Reader for Android phones an... | Adobe Community ]

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