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Cannot use subscription after payment

New Here ,
Feb 20, 2024 Feb 20, 2024

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I have been charged for Adobe reader 8,49€  and it's not letting use the app it says subscribe when i have already been charged because the money is retained in my account.

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Install update and subscribe

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 21, 2024 Feb 21, 2024

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Hi @Maribel G35569403mref,

 

Hope you are doing well. Sorry for the trouble with using sibscription.

 

I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription.

 

Hope this helps.

 

-Souvik

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Adobe Employee ,
Feb 21, 2024 Feb 21, 2024

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Hi @Maribel G35569403mref,

 

Hope you are doing well. Sorry for the trouble with using sibscription.

 

I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription.

 

Hope this helps.

 

-Souvik

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New Here ,
Mar 13, 2024 Mar 13, 2024

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LATEST

I have just received an email saying that this subsription will be renewed on the 20th. I have already said in my emails that i do not want this subsription and that i want it to be cancelled but it seems it still hasn't been cancelled. I will repeat the same, i want this subsription cancelled or i will be forced to speak to my bank to bann it from being charged. Please cancel this subsription. 

Maria Isabel Gómez Muiño. 

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