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Charged when starting Free Trial

New Here ,
May 25, 2023 May 25, 2023

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Application name, Adobe Acrobat Reader for PDF

Was offering a free 7 day trial via Samsung Electronics GmbH Adobe Systems Inc.

 

It clearly states that billing beings after trial ends. Yet I was charged £7.69 straight away!

 

I contacted Samsung store to be told I need to contact Adobe.

I then went on a live chat with Adobe and was being asked for my card details by the agent to enable them to find the transaction.

I gave the last 4 digits and was told they needed all the card  details.

I refused to provide all my card details and was told that they were unable to help me to trace the transaction.

 

So £7.69 was taken from my account and even when I opened the app it was still telling me that I needed to purchase the subscription in order for it to work?!

 

Feel totally robbed!

Screenshot_20230505_120300_Google Play Store.jpg

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New Here ,
May 25, 2023 May 25, 2023

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The reply I got back from Samsung:

 

Screenshot_20230525_123127_Yahoo Mail.jpg

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New Here ,
May 25, 2023 May 25, 2023

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The response I got from Adobe was to contact Samsung!

Screenshot_20230505_123737_Samsung Internet.jpg

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Adobe Employee ,
May 25, 2023 May 25, 2023

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Hello @Carly3006134324u8,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
May 25, 2023 May 25, 2023

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Funny that. I contacted Samsung Store and they told me to contact you.

I contact you and you tell me to contact the store I purchased from, which was Samsung. 

 

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