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Charger for free trial even though i canceled same day

New Here ,
May 04, 2022 May 04, 2022

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I was under the impression I was signing up for a 7 day free trial. I ended up canceling my subscription the same day I got it because it wasn't doing what I needed. I got a charge to my card for 10.58. I would like my money back. 

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Cancel subscription

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1 ACCEPTED SOLUTION
Adobe Employee ,
May 04, 2022 May 04, 2022

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Hello Mckenzie,

 

Hope you are doing well. I understand that you have been charged for the subscription.

 

To inform you better, the trial period is applicable only for the memberships that are purchased through Adobe website,

 

If you have opted for the mobile version of the subscription, they are provided to you through the play store / app store of your specific device that you use.

 

So, any refund process would have to be done through them and not from our end.

 

You can click the below link to get a better idea about how to go about with the refund process.

 

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

Hope this helps you.

 

Thanks,

Souvik.

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Adobe Employee ,
May 04, 2022 May 04, 2022

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Hello Mckenzie,

 

Hope you are doing well. I understand that you have been charged for the subscription.

 

To inform you better, the trial period is applicable only for the memberships that are purchased through Adobe website,

 

If you have opted for the mobile version of the subscription, they are provided to you through the play store / app store of your specific device that you use.

 

So, any refund process would have to be done through them and not from our end.

 

You can click the below link to get a better idea about how to go about with the refund process.

 

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

Hope this helps you.

 

Thanks,

Souvik.

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