Cobro incorrecto

Question

Me suscribí a una prueba gratis y lo cancelé mucho antes de los 7 días y me cobraron el día de hoy de manera injusta. Quiero mi reembolso.

Marian Ariadne_Montal8220 · Accepted Answer

Cancelé el dí de hoy no bien se me hizo el cobro y me salió esto:

Cancellation details include:

Affected plan

Subscription

Annual plan, paid monthly

S/ 80.65/mo

Prorated refund

S/ 80.65

(incl. tax)

TOTAL REFUND

S/ 80.65

You'll receive a refund of S/ 80.65.

This refund is for the paid period remaining in your Acrobat Pro subscription, which you'll receive within 5 business days.

Plan date

Access to your plan will end immediately.

Apps

You will no longer have access to your applications, nor most of the services included in your paid plan.

Storage

Your cloud storage will be reduced to 5GB. If it remains over this limit, you have 90 days to reduce your online usage or you could lose access to some or all of your files saved on the Creative Cloud servers. Learn more about cloud storage

Files

If you saved your work on your computer, you continue to have access to those files on your device.

entiendo que entonces se me devolverá mi dinero verdad?

creative explorer · Answer

@Marian Ariadne_Montal8220 how I read this is that you cancelled your AI Assistant for Acrobat, not Acrobat in itself. You will continue to have access to the tools and online services included in your subscription until the end of the billing period, which will be on October 16, 2025 (PT). After that date, your account will switch to a free and basic level.

You aren't being charged because it's October 19, 2025...and it says 'your account will switch to a free and basic level.' — because this screenshot appears it may be from a mobile device, through a third-party provider (such as Apple, Google, or Microsoft), your account is managed by them, and their specific subscription and cancellation terms apply. Refer to their documentation to manage your account. Adobe does NOT have access to their accounts or billings.

https://helpx.adobe.com/ca/manage-account/using/cancel-subscription.html

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