Hello Lonela,
Hope you are doing well. I am sorry for the experience you had with converting DOCX file to PDF.
Also, as per the screenshot, it shows that a conversion is in progress due to which the file is unable to open. Would you mind explaining exactly what is the issue you are experiencing here?
Does the conversion get stuck or are you facing any issues after the conversion is complete. Please let us know about it so that we can check further and assist you accordingly. A screen recording of the entire work flow would be even better.
Thanks,
Souvik.
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