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Displaying the wrong font in Acrobat Reader for Android

Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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Hi!

On my Android tablet I use Adobe Acrobat Reader (22.12.1.25269). While opening the document, I noticed strange things: the text font should be Times New Roman, but displayed a different font (similar to Minion Pro Condensed).

20230128_001638.jpg

 

This problem persists with any document containing Times New Roman. When I open the pdf files in other app (Google PDF Viewer) they display correctly. So it seems to be an issue on Adobe's side.

I hope for a solution to this problem.

Thanks,

German.

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Android , View or share PDFs

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Adobe Employee ,
Jan 29, 2023 Jan 29, 2023

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Hi @gbirkin,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

If the issue is with every file having Times New Roman font, would you mind installing Creative Cloud and then checking if Times New Roman is installed and ready to be used for all Adobe applications?

 

If installed and you still experience the issue, please share the file to test so we can speed up the investigation process to get to a resolution.

 

Look forward to hearing from you.

 

-Souvik.

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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Hi!

Thanks for your reply.

But installing Creative Cloud didn't help.

I attached the file where the font is displayed incorrectly on Adobe Acrobat Mobile.

 

IMG_20230130_172005.jpg

IMG_20230130_171302.png

 

P.S.  Do I need to have a subscription to display the correct font?

 

Thanks,

German.

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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Other file with this problem.

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Adobe Employee ,
Jan 30, 2023 Jan 30, 2023

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@gbirkin  Thank you for sharing the files.

 

I am sharing the files with the product team to reproduce the issue on their end and get back to you with a resolution.

 

-Souvik.

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