Error while sharing pdf file

Report · Oct 04, 2022

I can't add a star nor sharing ma file as I did since few days ago. A red error appears, I updated my app on IPad but no way, why? Who can help me please?

Report · Oct 04, 2022

Hello @Cristina Fede26422535ccbp

I hope you're doing great, and sorry for the issue you're experiencing.

As checked, I cannot see any active subscription linked with this email. If you've purchased the subscription through any other email address, kindly share it with me via private message.

Also, could you please help me with a few details:-

1. Application version

2. iOS version

3. A screenshot of the error message.

I am hoping to hear from you soon.

Regards,

Krutikka

Report · Oct 05, 2022

Hello, thanks for your answer.

My account is registered with cristinasarcinella@icloud.com. I used it since last year without any sharing problem and I need it for school, as I am a teacher in special needs and I share pdf books with my visually impaired students.

I updated app yesterday, version is 22.08.00, my IPad is AirPad Air 2 version 15.2

Error is about the fact Adobe can't share nor add a star, so it creates a copy inside my device.

I add a screenshot, thanks for your help, Cristina

Report · Oct 06, 2022

Hello @Cristina Fede26422535ccbp

We tried reproducing the same at our end, but everything worked fine.

Please check the online storage space at adobe cloud storage. Also, Is this issue file specific, or are you experiencing this with every file?

Could you please share a screen recording of the happening situation and your workflow?

Hoping to hear from you soon.

Regards,

Krutikka