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Formato incompatível

New Here ,
Sep 20, 2021 Sep 20, 2021

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Não consigo abrir ou enviar PDF ou imagens pelo WhatsApp em um dos chips...informa formato incompatível. 

 

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Adobe Employee ,
Sep 20, 2021 Sep 20, 2021

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Hi @Ricardo Luis do5E9A 

 

Hope you are doing well.

As you have mentioned that you are unable to send PDFs and images from Whatsapp. To understand the issue with PDFs, we need few details.

1. Make and model your mobile device.

2. OS version?

3. Acrobat reader version?

4. Whatsapp version?

5. If possible, could you share some screenshots of the issue?

 

Kindly sign out from Acrobat reader restart the device and sign in again. Let us know if that works.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

 

 

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