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Getting the Reader DC feastures to automatically launch with a PDF file

New Here ,
Jun 21, 2021 Jun 21, 2021

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It's a constant frustration NOTto get my premium features such as edit, sign, and export to be available

automatically whenever I open a PDF document. It requires me to sign in, then I get a page urging me  to buy the PRO

version and meanwhile the original document is nowhere to be seen.

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1 ACCEPTED SOLUTION
Adobe Employee ,
May 11, 2022 May 11, 2022

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Hello Paolo,

 

Hope you are doing well. I am sorry for the experience you had with using the Premium features and for the delayed response.

 

As per the description, if you are facing this issue everytime you launch the application, you might want to change the background app refresh for Adobe Reader Mobile.

To do so, please open Settings-> Locate Acrobat Reader Mobile-> enable background refresh / enable background data usage.

 

Also, please try logging in to the Document Cloud Portal and check if you are able to use the tools there. The link for Document Cloud: https://acrobat.adobe.com/

 

If the files do show up there, please follow the below steps:

1. Log out of the application;

2. Restart the device;

3. Log in back with the same e-mail address you used on the online portal.

 

Let me know if it helps.

 

Thanks,

Souvik.

 

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hello Paolo,

 

Hope you are doing well. I am sorry for the experience you had with using the Premium features and for the delayed response.

 

As per the description, if you are facing this issue everytime you launch the application, you might want to change the background app refresh for Adobe Reader Mobile.

To do so, please open Settings-> Locate Acrobat Reader Mobile-> enable background refresh / enable background data usage.

 

Also, please try logging in to the Document Cloud Portal and check if you are able to use the tools there. The link for Document Cloud: https://acrobat.adobe.com/

 

If the files do show up there, please follow the below steps:

1. Log out of the application;

2. Restart the device;

3. Log in back with the same e-mail address you used on the online portal.

 

Let me know if it helps.

 

Thanks,

Souvik.

 

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