Hola, solicito reembolso

[Sandra25460392foht]

Se me ha cobrado la cuota anual cuando ya se había pasado la fecha y no tenía dinero en el banco.. Ahora que he cobrado resulta que lo han cargado en cuenta y yo necesito ese dinero. Por favor, necesito el reembolso cuanto antes. No uso la aplicación. 

[S. S · Accepted solution]

Hello,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since you have a mobile-based subscription, it will be handled by the store through which you have purchased.

I suggest you contact Google Play Store regarding your subscription, which will help you further with the refund.

You may refer to the link for more information: Subscription Services — Acrobat for Android Help (adobe.com)

You can also visit this link to start a refund for Google Play Store: Request a refund on Google Play - Google Play Help.

Let me know if this helps.

Thanks,

Souvik.