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Participant
April 21, 2021
Question

How to recover 16 gb file which I lost while reinstalling the app

  • April 21, 2021
  • 3 replies
  • 433 views

My Adobe was not opening so I reinstalled it. After that my 16 gb file I could not access 

This topic has been closed for replies.

3 replies

Ria Tagra
Inspiring
May 20, 2021

Hi @raman98C6 , 

 
Thank you for posting your query here. Could you help me with few details to understand your issue better? 

  1. Have you deleted it from your device or from the application? 
  2. Make and model your device? 

 

Try to sign in to Adobe Reader with the same Adobe account on which you had data.  

If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently. 

It is not possible to retrieve the files once deleted directly from the application. 

 

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud. 

If the files were saved within the application, they are by default uploaded to Document Cloud. 

To check your document cloud: Adobe Document Cloud.  

  

Otherwise, there's not much we can do to recover those files for you.  

 
For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html 

  

Let me know how it works at your end. If you have any further queries please feel free to reach. 

 

Regards 

Ria 

 

Legend
April 21, 2021

If you delete an app on iPad or iPhone, it had all your files. If you delete it, they are gone, if you don't have a good backup. Reinstalling won't put them back. Big trap from Apple.

Bernd Alheit
Community Expert
Community Expert
April 21, 2021

What does you mean with Adobe? Adobe is a company.